LightRefer FAQs about Sourcing Lightings In China
If you have questions, LightRefer has the answers you need. Please refer to our FAQ section below for more insight on how we handle the sourcing for you! If you still have questions, or require more information, just email us at info@lightrefer.com, we will reply you within 24 hours.
First of all and most importantly, we have been engaged in the lighting field for more than 14 years, with the practical experience and full knowledge in terms of LED lights and fixtures. That means we know what we are doing and how to do it, so we can offer you our services with more professionalism and efficiency. We are able to help you save cost and earn more money. Secondly, we act as your buying office in China that we will save you cost, time and remove all the hassles by taking care of your product supplies from scratch till delivering to your door. Our common principle is towards the final result for our clients; keeping the same working attitude, controlling the cost and working as a cooperative team internally. With us on the site in China, you can be more relaxed and feel secured when dealing business with Chinese manufacturers.
Mostly LED products, you can check in our product page. If you need a custom product, we can do OEM/ODM and have it manufactured especially for you to your designs. What you have to do is just tell us your detailed requirements, and we will realize it for you!
Following are the products we offer but are not limited to include:
LED Strip
LED Batten
LED String Light
LED Panel Light
LED Flood Light
LED Down Light
LED Tube Light
LED Tri-proof Light
LED High Bay
LED Linear Trunking System
OTHER? Simply tell us what you need! Email us today at info@lightrefer.com to discuss.
There are two different situations for service fee:
1. If you’re buying products from your current suppliers and communicating all the process with supplier by yourself, we will help check quality and arrange shipping for you. If there is quality issue, we will help you negotiate with suppliers. In this case, we charge 3% service fee.
2. If you do not have suppliers (or you have suppliers) and you want us to handle the whole process with suppliers on behalf of you, like negotiating, sampling, producing and arranging delivery. In this way, we charge 3% – 8% service fee based on product value.
When you like our quote and product, we begin to negotiate with the factory for next step. If there are quality issues or other problems happen, we will help from beginning to the end, until the problems are fixed.
Absolutely. Visiting the China factory can be beneficial and interesting, but it is by no means required. We have some customers that visit the factories annually. We have other customers that have never stepped foot in China.
If you need to come to China to visit the factories or you want to attend the light fair, like Canton Fair, Lighting Exhibition in Guzhen or Guangzhou or Hong Kong International Lighting Fair, we will accompany you and arrange everything, such as transportation, accommodation, etc. Make it as convenience as it is for you!
Depends on your project schedule, we generally use sea freight due to the weight and volume of goods. The goods will be delivered at your local port and when it have been customs cleared, then you can arrange delivery out to your business premises. We manage the logistics for you as part of our service.
If there is ever an urgent requirement, we will arrange air freight for certain volumes if you require this. This is often done for light or high value items.
If you want the goods to be sent door to door via Express, such as Fedex, TNT, DHL, UPS etc, we can also arrange it and you can receive the goods within 7 days. This is often done for samples or for urgent project requirements.
This process begins early on as we collect information for the RFQ, “Request for Quotation”. And for the potential suppliers, we will arrange factory audit to check their production capability, factory scale, QC standard, ensure that they are able to produce your products as per requirements.
During the production run, our QC team will check to see that these standards have been met and will return a pass/fail report with digital photos at each point of the inspection standard representing the completion of that point. For more details, you can check our Quality Inspection.
Most of our clients are Small and Medium-Sized enterprises, we aim to bring more competitiveness and flexibility to their business, so the products we source are without MOQ issue (or with reasonable MOQ that is acceptable). PengLight have worked with many suppliers in lighting field and they can support us with high quality products but do not require big quantity.
Not necessarily. Communication with the factories yourself about your requirement will be time consuming, especially when you have to deal with several factories for different products. And when it is talking with a factory who speaks poor English, it is more annoying. Not to mention that you have to coordinate with forwarder/courier and factory to plan the shipment.
LightRefer can take care all of these to give you a break, so you have time to focus on your core business and develop more sales.